Additional information
Desk level coaching, on the job training, telephone skills coaching for performance
What is Coaching?
The art of coaching is the collaboration between coach and coachee for the sole purpose of personal development. Coaching can take many forms; Business Coaching, Life Coaching, Sports Coaching in groups or 1-2-1 sessions.
Coaching should be offered once training has been delivered, supporting the transition from theory to implementation.
Telephone skills coaching offers the advantage of tackling development "On the job" by identifying the needs of the individual and addressing them in a tailored practical way.
Desk Level Coaching
How Does Coaching Work?
Many different people use coaching to improve performance in a given field. It's about helping people achieve their goals by unlocking potential.
Possible Objectives;
- To improve the quality of the work undertaken by consultants
- To improve motivation, focus, skill sets, and processes where possible
- To support the management team by working 1-2-1 with team members
- To build a trust with each individual
- To help identify strengths and weaknesses in the working practices of each consultant, creating a series of action points
- To report back findings and allow the management team to continue to support the coaching
What are the benefits of Coaching?
Focused, specific, relevant, reinforces training
- Coached from a neutral perspective
- Consultants feel supported and listened to
- Benchmarks current practice
- Real working practices reviewed from an impartial stand point
- Creates realistic actions and achievable goals
- Provides an extra skill, to any business, that is perhaps not currently utilised or available
The Role of the Coach
Acting as a facilitator (and not a trainer), the coach will support the coachee while achieving their desired goals. It is not the coach's role to judge the coachee but simply to benchmark where they are now and facilitate growth (forward movement) where possible. Complete feedback forms for each individual, and answer any questions arising from the feedback
The Role of the Coachee
Is to identify how coaching may help, exchange their ideas in an open manner and be truthful about what they are happy to implement. Consultant preparation includes the organisation of call activity. The time and frequency of subsequent sessions should be agreed upon by both parties. Create action plans, set goals.