Additional information
The Recruitment Store Mystery Shop team is made up of recruitment industry and corporate end user professionals including former 's Managing Directors and HR Directors of publicly listed companies.
Mystery Shopping
Do your staff deliver a consistent level of best practice with every Candidate or Client they every come into contact with?
What is the first impression that a new Candidate or Client will find when contacting you?
Are your Consultants utlising all the training and skills development you have invested into them at their desk?
Promoting best practice and providing excellent customer service is becoming more and more prevalent on today's ultra competitive recruitment marketplace. Recruitment Store's Mystery Shopping programme has been specifically designed for the recruitment industry to help determine whether you are actually delivering the level of the service you promise on a consistent basis. All of our Mystery Shop programmes are designed and delivered by recruitment and corporate end-user professionals, ensuring maximum credibility when embarking on any campaign. Campaigns are bespoke to each Clients requirements and can be a mix of telephone and/or face to face meetings. We will deliver a programme against a pre-set criteria and can provide a full written report on any campaign as well as providing recordings of any interaction for you to use as a development tool.
Programmes can be delivered with the utmost confidentiality. Alternatively, you may want to immediately raise standards by publicising the Mystery Shop campaign before hand. An example of recent campaign can be found by clicking this link.
For a confidential discussion about your Mystery Shopping needs contact Sefton Owens on 0800 970 2901 or click to send an email.
Click here for details on our 360° Management Reviews
Click here for details of our Research and Development team